ABOUT US

The “Villa Salus” Hospital of Mestre, belonging to the Congregation of the “Mantellate Sisters Servants of Maria”, is among the various educational and welfare works promoted by the Congregation, the one dedicated to the care and direct care of the sick.

It thus implements its charism “of humble service; who is constantly inspired by the Virgin Mary (….), with the main purpose of schooling the maidens of the people and devoting herself to caring for the sick. True to this spirit, the Congregation in the course of its evolution has also accepted other forms of apostolate conforming to Charism.” (cost.art. 3).

The Congregation, founded in 1861, by two young tertiaries serving in Tuscany, has been present for almost 150 years in the Church and in civil society, not only in Italy, but also in North America, Spain and the land of African mission (Swaziland and Uganda).
It carries out its charitable mission for young people, those in need and suffering, through non-profit institutions, responding to the changing needs of the population and increasingly up-to-date both in terms of the education and health care.

As in the other works, in the “Villa Salus” Hospital activities are carried out in respect of the dignity of the human person, and the operators, who in it lend their activity, are bound to operate according to principles of the specific ethics of the christian ethics and morality.

Consequently, the protection of life in all its forms, the promotion of health, the attention to the physical and spiritual needs of the suffering man, represent the main objective of the institute, as implementation of the original Charism of the Congregation .
It combines with the professional needs and techniques of a medicine at the height of the times, expressing itself in new forms and ways through the sharing of the aims of the Institution by lay staff, called to operate in a substantial number next to the religious staff.

In our ministry, we help the sick to find an answer to persistent questions about the meaning of present and future life, the meaning of pain, evil, death.
We are close to them especially in times of darkness and vulnerability so as to become ourselves a sign of hope.

The mission of the Hospital is to care for people in respect of their dignity and according to the following guiding principles: protection and defense of life in every moment, from conception to its natural conclusion, the promotion of health, the recovery of compromised physical resources, the best care and maximum comfort for patients.

The Hospital provides the community with therapeutic-welfare services in the maternal area of childhood, surgery, internal and rehabilitative, and diagnostic-polyspecialist services pursuing the following objectives:

• the effectiveness and appropriateness of care and care through a comparison-based approach; with scientific evidence and best professional and organisational best practices;
• efficiency of management in order to ensure the necessary investments for constant technological innovation;
• improving the quality of service provided to internal and external users and sharing goals with stakeholders;
• continuing training and the professional growth of its employees.

Currently the complex sees the east side of the old villa overlooking the inner courtyard, made cozy by the garden, used as the headquarters of the administrative offices and dwelling of the Sisters.
Inpatient departments, clinics and services are located in the two new wings of the building built, for functional criteria, with a more modern geometry of the architectural lines and thus placed:

• basement: Radiology Service, Pharmaceutical Cabinet, Conference Room;
• ground floor: Acceptance, Laboratory Analysis and Microbiology, Clinics;
• close-up: Operating Group, Clinics;
• second floor: One Day Surgery Multidisciplinary, Gynecology, General Surgery and Orthopedic;
• third floor: General Medicine -Long-term;
• fourth floor: Physical and Rehabilitative Medicine;
• fifth floor: Rehabilitation and Physical Therapy Service.

Why a classified hospital?

The Villa Salus Hospital is part of the wider strand of works born of the intelligence and charity of men and women who have tried, throughout the history of Christianity, to make their faith work in the construction of hospitals, schools, places of reception of places of education and promotion of the people, etc.

With a law of 1968 (L. 132/68) the State recognizes the work of those health facilities, the so-called Classified Hospitals precisely, which, although not publicly owned, perform in fact a public service as they have an essential role in the field of health programming. As a result, these health facilities have been equated with public providers. The classification and equivalence were then confirmed by the subsequent health reform laws (L. 833/78, L. 502/92, L. 229/99)

The Institute, always attentive to the signs of the times, made significant structural and organizational changes, until it obtained, in 1985 – with the Resolution of the President of the Regional Junta No. 504 of 22 May 1985 – the classification in Zone Hospital, fully entering the National Health Service (N.H.S.).

The Villa Salus Hospital obtained, following the entry into force of Regional Law 22 of 2002, its first Regional Authorization to the Exercise by Decree Directorate of Health Services of the Veneto Region n. 115 of 16/12/2009 and the first Institutional Accreditation in 2010, with the Deliberation of the Junta of the Veneto Region n. 3136 of 12/14/2010. Subsequently, it kept up-to-date both authorization and accreditation according to the legislation and aligning with the health planning of the territory and now as an accredited private structure is included in the regional health social plans.

1. Equality and impartiality: servicesand services are provided to people according to equal rules for all regardless of gender, race, language, religion, political views, socio-economic and health conditions.
2. Respect: every citizen must be cared for and treated with care, courtesy and attention in respect of the person and his dignity
   
3. Continuity: The provision of the service is ensured on a regular and continuous basis. Any interruptions for essential needs are regulated by law and measures are taken to create as little inconvenience as possible.
   
4. Right of choice: According to the current legislation, you can freely choose on the national territory the health structure that best responds to your needs.
   
5. Participation: You are entitled to access all information about you, as required by law 7 August 1990, n. 241, to assess the quality of the services provided, and to make complaints, complaints, comments or suggestions for improving the service.
   
6. Efficiency and effectiveness: the services are provided in such a way as to ensure efficiency and effectiveness, through the optimal use of resources, according to the most up-to-date quality standards, taking all the appropriate measures to meet possibly Citizens’ needs, avoiding expenditure to the detriment of the community.

Rights:

• The patient has the right to be cared for and treated with care and attention, respecting the human dignity of his philosophical and religious convictions;
• in particular during the hospital stay, you are entitled to always be identified by your first and last name instead of, according to practice that should no longer be tolerated, with the number and name of your illness. It also has the right to be interviewed with the pre-nominal particle the “You”;
• the patient is entitled to obtain information about the services provided, the access methods and the relevant skills from the health facility. It has the right to be able to immediately identify the people who are treating him.
  The patient has the right to obtain from the caregiver who treats him complete and understandable information about the diagnosis of the disease, the proposed therapy and its prognosis;
• in particular, except in urgent cases where delay may pose a health hazard, the patient is entitled to receive information that allows him to express a genuinely informed consent before undergoing treatment or intervention; information must also relate to the possible risks or inconveniences of treatment. If the health worker achieves the reasoned conviction of the inopportuneness of direct information, it must be provided, expressed denial of the patient, to family members or to those who exercise guardianship;
• the patient is also entitled to be informed about the possibility of alternative investigations and treatments, even if they can be carried out in other facilities. If the patient is not able to determine for himself the same information, it should be provided to the persons referred to in the previous article;
• the patient has the right to obtain that the data relating to his illness and any other circumstances concerning him remain secret;
• the patient has the right to make complaints that must be thoroughly reviewed, and to be promptly informed of the outcome of the patient;

Duties:

• When the sick citizen enters the Hospital, he is invited to behave responsibly at all times, respecting and understanding the rights of other sufferers, with the will to cooperate with the medical, nursing, technical and medical staff. management of the health care office where it is located;
• access to the Hospital expresses a relationship of trust and respect for the health care staff, a prerequisite for the setting up of a proper therapeutic and welfare programme;
• it is the duty of every patient to inform health professionals in a timely manner about their intention to renounce, according to their will, planned health care and services so that waste of time and resources can be avoided;
• the patient is obliged to respect the environments, equipment and furnishings that are located within the health facilities, considering the same assets of all and therefore also their own;
• anyone who is in the Hospital is called to respect the schedules of the visits established by the in order to allow the performance of the normal therapeutic care activity and promote the quiet and rest of other patients. It should also be remembered that for sanitation reasons and for the respect of other inpatients in the hospital room it is essential to avoid overcrowding around the bed;
• for safety and sanitation reasons for children, visits to the hospital for children under the age of 12 are not recommended. Exceptional situations of particular emotional impact can be considered by contacting the medical staff of the operating unit;
• In a situation of particular need, visits to the indiscretion outside the scheduled time must be authorised with written permission issued by the Primary or by a person delegated by him. In this case, the authorised family member will have to comply with the rules of the department and have an attitude that is appropriate to the hospital environment, while at the same time fostering maximum cooperation with health professionals;
• in the consideration of being part of a community, it is advisable to avoid any behavior that may create situations of disturbance or discomfort to other inpatients (noises, lights on, radio lines with high volume, etc.);
• it is the duty to respect the daily and night rest of the other inpatients. Accommodation rooms are available for those wishing to carry out any recreational activities;
• smoking is forbidden in the hospital. Respect for this provision is an act of acceptance of the presence of others and a healthy personal style of living in the hospital;
• the organization and the schedules provided in the health facility in which you access it, must be respected in all circumstances. The health services required in incorrect times and ways cause a significant disruption for the whole user;
• patients and visitors should move into the hospital using the routes reserved for them, reaching the locations of their close interest directly;
• The health staff, however competent, are invited to enforce the rules set out for the good performance of the department and the well-being of the sick citizen;
• the citizen has the right to proper information on the organization of the health structure, but it is also his precise duty to inquire at the appropriate time and location.